Löwe PlayroomSupport
Answers to common questions, and a real person when you need one.
Before you write
A few details help us find the problem much faster:
- your device model and system version (for example, Pixel 8, Android 16 or Samsung Galaxy A55, Android 15);
- the game and mode (for example, Klondike, Draw 3 or FreeCell deal #754010);
- what you expected to happen and what happened instead;
- a screenshot or short screen recording, if you can;
- your in-game nickname, if your question is about a leaderboard.
You can also use the contact form, which puts all of this into an email for you.
Frequently asked questions
Playing
How do I move a card?
Tap it, and it goes to the best legal spot. If there is more than one spot and you want a different one, drag the card there yourself. In Spider, a tap prefers a column of the same suit.
Where are the rules of a game?
Tap a game on Home. The sheet that opens shows the rules in three pictures, together with the modes (for example, Draw 1 and Draw 3 in Klondike). In the middle of a game, tap pause and choose Rules.
Can I undo a move or get a hint?
Yes. The undo arrow and the light bulb are on the side rail at the table. TriPeaks gives you two undos per level, on purpose; the other solitaires let you undo freely.
Is every FreeCell deal solvable?
Almost every one. Deals come from the classic numbered generator (deals 1 to 1,000,000), where only a handful are known to be impossible. If you are stuck, try the hint, or undo a few moves and look for a different free cell.
The buttons are on the wrong side for my hand.
Open the Me tab, tap the settings gear and switch Buttons on the right on or off.
How do I switch between English and German?
Me tab → settings gear → choose English or Deutsch at the top of the sheet. The change is instant.
Progress and saving
I closed the app in the middle of a game. Is it lost?
No. Unfinished games are saved on your device. Tap the same game on Home and choose Continue.
I got a new phone. Can I move my progress?
Your progress is stored only on the device, without an account, so it does not move to a new phone by itself. Your best scores already on the leaderboards stay there under your old nickname.
How do I start over?
Deleting and reinstalling the app clears all progress, statistics and settings on that device.
Leaderboards and game packs
My score isn't on the leaderboard.
Scores are sent only while the device is online. If you were offline, your best score is kept and sent the next time the app connects. Only your best score per game counts, and weekly boards start fresh every Monday (UTC).
How do I change my nickname or avatar?
Me tab → settings gear → Edit profile. The new nickname and avatar show on the leaderboards with your next score upload.
I want my leaderboard entries removed.
Email support@lowe-playroom.info with your nickname, the games, and roughly your best scores, so we can find the right entries. We remove them within 30 days and confirm by email.
I see someone with an offensive nickname.
Please send us the nickname, the game and the board (weekly or all-time). We remove offensive names and entries that are clearly not genuine.
A game says it isn't on the device yet.
Some tables and sounds come as small downloadable packs. Connect to the internet, close the app fully and open it again; the packs download on start. If the message stays, tell us your device model and the game.
Does the app need the internet?
No. All games play offline. The connection is only used for leaderboards and for downloading new game packs.
Everything else
Are there ads or in-app purchases?
No ads and no in-app purchases in the current version. If that ever changes, the store listing and this page will say so first.
Do you collect my personal data?
Very little: a random player ID, your nickname, avatar and best scores for the leaderboards. All the details are in the privacy policy.